We have decided to send a sporadic newsletter out to our customers to let you know about new features available to you, what developments we're making, how we're striving to improve our customer service and performance and give you some helpful tips and tricks so that you can get the most out of your website and our unique hosting package.
First of all we would like to say thank you to you all.
Thank you for being a loyal customer and thank you for bearing with us while we performed the biggest upgrade to our systems in five years.
As you will be aware, during the latter part of last year and the early part of this year we migrated all of our customer websites onto all new powerful Linux webservers with the latest cutting edge hosting technology; in fact, utilising state-of-the-art technology we have built a web hosting platform that is second to none.
Our platform is designed in such a way that if any server fails another server automatically and without delay takes over that server's workload. For example, if one of our mail servers breaks down another server automatically comes online, with all the correct configuration, and takes over the work of the failed server. During this period no email is lost.
As well as this, all data is stored in two large network disk arrays. Data is automatically synchronised between the arrays so that in the event of an array failing the remaining array continues to serve data to the servers with no downtime.
WebMe's network operates on industry-leading network equipment from Cisco Systems. All our switches and routers are developed by Cisco. Our network is based on gigabit technology, which means that it runs at a speed of 1000 Mb per second - most web hosting networks are limited to 100 Mb per second.
Our network also utilises 100% CAT6 network cable, which contains four pairs of copper wire and, unlike CAT5, utilises all four pairs. CAT6 supports Gigabit (1000 Mbps) Ethernet and supports communications at more than twice the speed of CAT5e, which is the other popular standard for Gigabit Ethernet cabling.
WebMe operates a multi-homed network utilising BGP4 technology. Simply put, we have multiple connections to the Internet with different backbone providers, should any connection fail our other connections automatically take all the traffic. Not only does this mean that we are very unlikely to lose connectivity to the Internet, but it also means that traffic moving to and from our network can choose from a range of paths to get to its final destination. This means that we have been able to configure the network always to take the fastest paths.
Now that the jargon is out of the way we hope that you can see the benefits of the recent system upgrade.
With the new system we have been able to improve the features provided with your WebMe hosting account and the first one we will concentrate on is the all new eXtend Control Panel.
The eXtend Control Panel is a new feature that enables you to control all aspects of your email for your hosting account.
Setup new mailboxes, access webmail, add email forwarders, catch-all forwarding and autoresponders all from your eXtend Control Panel.
To access the eXtend Control Panel click on the link in your WebMe Control Panel:
Then click on the button labelled "Click here to open your eXtend Control Panel" and it will open in a popup window (you may have to disable any popup blockers that you have).
To access the comprehensive help files click on the help button in the top right hand corner of the screen:
The help files should be your first port of call in the event of any problems accessing your email.
We hope that you'll find the new eXtend Control Panel easy and intuitive to use.
If you have been unfortunate enough to have received your annual renewal bill recently, you will have noticed that we now include the ability to pay by Credit Card online, this is for your convenience and ours; we have partnered with PayPal to provide the ability to sign up to an automatic annual or monthly subscription for everyones convenience. We are finding that chasing invoices is taking up an increasing amount of time and we may subsequently have to require all of our customers to pay via an automatic credit card subscription in the future. We would like to hear your views on this, how would you feel about WebMe ditching our traditional cheque payment method for an automatic credit/debit card payment method? Email your views to firstname.lastname@example.org.
Well that's it for this newsletter, sorry about the technobabble early on, we hope you made it to the end!
See you in the next newsletter,
View this newsletter online at: http://www.webme.co.uk/company/newsletters/newsletter1.htm